For years we switched chat tools on our own e-shop — and there was always something: an “online” badge with nobody behind it, a notification that never arrived, a price growing with every agent, no proper app. So we built our own live chat. We run our own support on it — and now we offer it to you.
Want to try it right now? The bubble in the corner is a live Zonepi Chat — write to us.
Every tool we tried eventually pushed us away. These are the reasons Zonepi Chat exists — and what it does differently.
The green dot glowed for days while messages fell into the void. With us, “online” is not a checkbox — it is a live computation of the agent’s real presence and activity. When nobody is at the chat, customers see an honest offline form.
The worst message is the one nobody learns about. Our alerts escalate: app, push, e-mail, escalation to other team members — the system does not rest until someone picks the message up.
Paying per agent makes no sense. Our plans are three flat prices incl. VAT — and the Business plan means unlimited agents. No multiplication tables.
You cannot run support from one browser tab. We have a desktop app for Windows and macOS — with the waiting count right on the icon and a sound you will not miss. And the web app works everywhere, including your phone.
We confirm sending only after safe storage. Messages are deduplicated, delivery survives dropped connections and restarts — and if an agent misses a message, the system escalates until someone knows about it.
“Online” is a live computation: real agent presence, activity, capacity and business hours. Rather an honest offline form than a green dot with nobody behind it.
A single integration: one async script under 10 kB. The chat never blocks page load, cart or checkout — even if we went down entirely, your site keeps running as if nothing happened.
Chat and e-mail support in one place. Threads, replies from your address, resolve without replying.
A missed conversation never dies in silence — alerts escalate until someone takes it.
Customer satisfaction after each conversation, agent and team performance at a glance.
Photos and files from customers, safely and with sensible limits.
Freelo, Retino, ERP connection. Customer orders right next to the conversation.
Widget colours and logo to match your brand; from the Business plan even without our badge (white-label).
Web and desktop (Windows, macOS). Notifications that never let you miss a message.
Chats directly in the system you work in every day — no window switching. From the Business plan.
Prices incl. VAT. Charges are currently made in CZK equivalent (149 / 349 / 649 Kč), EUR billing is coming soon. Trial = 14 days of the Business plan for free, no card. After it expires nothing is deleted — the widget just switches to offline mode and messages keep being stored.
Sign up, one line of code in your template — and you are chatting. No installation, no changes to your system.
Create a free account